How Proplend cut its property loan analysis time by 80%
What we get from Fifth Dimension is so much more property-savvy than anything we tried before. It understands the documents we work with and the details that matter in our world.
Problem: Time-consuming manual reviews, ineffective generalist AI solutions
As a commercial property lending platform, Proplend is always looking to balance risk while maximising portfolio growth. That means manually reviewing hundreds of pages of credit reports, property valuations, lease agreements, and insurance policies each day — a process that can take anywhere from 20 minutes to several hours per deal.
Being a tech-forward company, Proplend knew there had to be a faster, more efficient way to evaluate deals. Additionally, the property-lender wanted to focus more on business growth. That would require the borrower team to prioritise bringing in new business and relationship management. But they struggled while buried under manual review work.
As you would expect, we looked into a lot of general AI tools like ChatGPT, Copilot, Claude,” said Theo Theodosiadis, Head of Credit, Proplend. “It became clear early on that we’d need something a lot more niche to our space. They didn’t understand the nuances of property lending or what mattered in a deal.
Even when used carefully, general-purpose tools struggled with industry-specific language and context. The team found themselves constantly re-prompting or abandoning the AI altogether in favour of manual work.
Solution: More than a tool — a partner in every deal
After coming across Fifth Dimension at a property event, the Proplend team quickly realized it could deliver what other tools couldn’t. Fifth Dimension’s AI system for real estate offered a level of bespoke industry knowledge that off-the-shelf solutions simply couldn’t match — and Proplend moved quickly to implement it.
The commercial funder operates at the crossroads of commercial property, finance, and technology — a niche that demands a high level of customisation to support its unique processes, reporting systems, and terminology.
To meet that need, Fifth Dimension trained its AI solution specifically on commercial loan language and built templates tailored to Proplend’s internal workflows.
What we get from Fifth Dimension is so much more well versed than what we would get from say, ChatGPT,” said Theodosiadis. “Its understanding of property and the details it picks up on are unmatched. We’ve been very, very happy with how Fifth Dimension approaches data, and how bespoke the solution is
Since implementation, the solution has become deeply embedded in Proplend’s day-to-day operations — supporting teams across credit, business development, and even the executive level. Some of the most impactful ways the team uses the Fifth Dimension platform include:
- Deal reviews: Assessing opportunities, flagging risks, and generating an initial credit rating.
- Instant credit summaries: Instantly turning uploaded documents into clean, formatted reports aligned with internal standards.
- Quick digests: Pulling quick, digestible takeaways from 80–100 page valuation and technical documents.
- Comparisons & predictions: Pricing guidance, risk evaluations, comparing how similar deals were handled in the past, and more.
Fifth Dimension has become a member of our team — and not just a junior-level employee either,” said Theodosiadis. “It's like a partner who has all the knowledge. From the moment a new case comes in to completing the loan, Fifth Dimension is helping us all the way.
As well as powerful technology, it’s Fifth Dimension’s ongoing support that’s also played a key factor in Proplend’s success.
One of the biggest differentiators with tools like ChatGPT is there’s no one to turn to when you need help,” said Theodosiadis. “With Fifth Dimension, the training, guidance, and help with prompting — all makes a real difference. And it’s not just words or customer service for the sake of being customer service. They’re really there every step of the way.
Results: 80% less manual work, more time for high-value tasks
With Fifth Dimension’s AI solution as an integral partner, Proplend cut its manual document review time by over 80%. Insurance document reviews which used to take 5 minutes now take just 30 seconds. Tasks like reviewing valuation reports that previously took 15-20 minutes are now completed within a minute.
Theodosiadis says one unseen, yet incredibly valuable benefit of the Fifth Dimension platform is that it also acts as a safeguard for the team and makes their work more consistent.
With 98.49% accuracy, the AI platform flags things that even an experienced team member might overlook due to time pressure or just human error, as evidenced in this lease abstraction study.
And, with this increased efficiency, team members now have time for more important initiatives like business growth and building relationships.
With Fifth Dimension, we’re able to move onto the next task so much faster,” said Theodosiadis. “Our BDMs are able to focus on the relationship management piece and bringing in new business — things they love — rather than spending time on labor-intensive, menial tasks.
Future: Scaling with confidence
Looking ahead, the business has big plans to expand its funding capacity and build new strategic partnerships that will help it grow. And Fifth Dimension will play a key role in making that growth possible.
As the team adds new processes and partners, Fifth Dimension will help streamline workflows by handling the time-consuming, repetitive tasks that would otherwise slow them down.
With its ability to scale alongside Proplend, Fifth Dimension’s AI ensures the team can stay efficient, consistent, and focused on high-impact initiatives as they grow.
We always think to ourselves, ‘What can we automate with Fifth Dimension? How can we move things faster and more efficiently with 5D?’” said Theodosiadis. “We’ve substantially improved our processes with this tool.
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